+1 941-529-7178

SCM USA Return Goods Policy

Return Policy Summary

We reserve the right to reject any return that does not comply with the terms of this Policy. If the return is a customer error, please call 941-529-7178 to assist with setting up the return. No returns will be accepted after 90 days. The customer will be responsible for return freight.

If you receive an item that is damaged or defective, please call our Customer Service team at 941-529-7178 to proceed with your return.

Customer Service is available Monday through Friday – 8:00 am to 5:00 pm EST.

Returns may be rejected because of the physical condition of the items. Specifically: (a) only items in full, complete, and unopened cases with original packaging are returnable, and (b) items otherwise in an unsaleable condition due to improper storage or damaged packaging are not returnable.

Customers will not be charged freight on returns that are the result of Smart Choice Medical USA, LLC’s error, defect, or damage. In all other situations (e.g.: a discretionary return on your part), the Customer will be responsible for pre-paying freight charges unless Smart Choice Medical USA, LLC issues call tags or a bill of lading. (Freight charges, if any, will be deducted from the credit amount).


All returns must be authorized by Smart Choice Medical USA, LLC before receipt. The product must be returned within 90 days of purchase. Authorizations are valid for 30 days. Return goods authorizations (RGAs) may be arranged either by phoning Customer Service or by contacting a Smart Choice Medical USA, LLC sales representative. Unauthorized returns may be returned to the customer at the customer’s expense, destroyed by Smart Choice Medical USA, LLC by discretion, or subject to additional charges without credit being issued to the customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

Return Procedure

After obtaining an RGA, each return must include the following information:

Customer’s name, address and account number.

RGA number.

Original Smart Choice Medical USA, LLC order/invoice number.

Lot number and expiration dates where applicable.

Return Policy

Defective products are returnable with prior authorization. Non-defective products may be returned, provided customer has obtained prior authorization from Smart Choice Medical USA, LLC, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 30 days of receipt.

The following conditions will not be considered for return.

Products purchased more than 30 days prior to return request.

Products considered hazardous materials.

Special or custom products made to customer specifications or sold as non-returnable.

Products returned in altered or damaged packaging, or in packaging other than original packaging.

Refrigerated items.

Packs broken, breached, or damaged.

Items in unsaleable units of measure where the product cannot be resold.

Returns prohibited by state law*.

Products with less than 3 months shelf life remaining based on expiration dates.

Third-party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees.

Issuance of an RGA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy.

*Each state has individual laws, and all returns are subject to the approval of Smart Choice Medical USA, LLC Regulatory Affairs.

Damages or Shortages

To minimize any delay in resolving a damage or shortage claim, the customer is required to count all receipts prior to the customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify Smart Choice Medical USA, LLC of any damages in transit or product shortages within two (2) business days of receipt, or Smart Choice Medical USA, LLC shall have no obligation to process credit or arrange for product replacement. Contact Smart Choice Medical USA, LLC Customer Service at (941) 529-7178 or email, “info@scmedusa.com”.

 A Smart Choice Medical USA, LLC representative will respond.

Products Shipped in Error by Smart Choice Medical USA, LLC

Customers must notify Smart Choice Medical USA, LLC of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by Smart Choice Medical USA, LLC are freely returnable for full credit, provided that such returns are returned within thirty (30) days of receipt.

Defective product

Defective products, properly noted damaged products, and returns that are the result of a Smart Choice Medical USA, LLC error may be returned at Smart Choice Medical USA, LLC’s expense and for full credit, subject to the other provisions of this policy.

Restocking Fee Schedule

Return from Date of Invoice

Re-stocking fee Percentage

0 – 30 Days

20%+ / $25 minimum + Freight

Greater than 30 days not returnable unless expressly approved prior to receipt – contact your Smart Choice Medical USA, LLC representative for additional information.